There are two routes:
(1) First, prevent problems by following a recording protocol when you suspect a problem. See these pages:
* Here is an outline of a simplified approach for stabilizing an AJAX playback by recording text-item synchronization steps:
http://www.e-Valid.com/Products/Documentation.9/Structural/AJAX.sync.simple.html* Synchronization of playbacks -- particularly for AJAX based pages -- often can a major problem because some web pages escape all of the usual automated synchronization methods that eValid already has. Here is a summary of eValid's extrinsic synchronization methods:
http://www.e-Valid.com/Products/Documentation.9/Support/AJAX/synchronization.html(2) If you suspect a command is causing a de-sync from your inspection of the EventLog (look for WARNING or ERROR messages), then you can construct a DOM-based sync step using these special commands that you have to add into the script manually:
* eValid has special commands that can be used to achieve playback synchronization based on internal properties of pages, a capability that is essential in certain AJAX implementations:
http://www.e-Valid.com/Products/Documentation.9/Testing/sync.on.dom.html(3) If you can't get it working to your satisfaction then we can assist you using web meeting software, our most common route to providing direct support. We find this very effective in these situations.