esolut wrote:If I have to raise a question and I want to get a live technical person on the phone, what is the charge for that?
We hope that the forum (this forum) and the eValid documentation will be able to provide you guidance and answers to you questions about eValid usage.
A second source is to submit a technical support question using the eValid browser pulldown sequence
Help > E-mail Tech Support . This command will bring up a simple form, and will send email direct to one of our internal email support accounts. We pay
VERY close attention to there incoming email messages, and you are usually given an answer within one business day -- sometimes less.
In the event that you aren't able to get your questions answered then by all means call us at the office (regular office hours only) and we will connect you with someone as soon as possible. In some cases, we may have to call you back, so don't forget to leave a number where you can be reached.
Our general rule on technical support is to
ALWAYS have a response in your hands within one business day.
The eValid Support Team